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Refund Policy

365 Day Returns

Did you order too many tiles, or not 100% satisfied with your purchase? No problem. Somi is happy to accept returns within 365 days of your order. Please read the following information carefully.

  1. You must request an RMA (Return Merchandise Authorization) form by emailing returns@somi.ca. Returns will not be accepted without the form. In your email request, include:
  2. Your order number.
  3. The quantity of materials you are returning.
  4. The reason for your return. 

You will receive a pre-filled RMA form within 2 business days of submitting your request.

  1. In order for us to continue to be able to offer affordable shipping options, a 15% restocking fee is assessed on all returns.
  2. Somi doesn't pay for return shipping. The customer is responsible for all return shipping charges and arrangements - you can choose any carrier you'd like.
  3. The following items are final sale and can not be returned: samples, clearance items, items marked as FINAL SALE, and custom orders (yeah, we do those). Shipping charges are non-refundable.
  4. All returns must be in their original packaging and in the condition in which they were received. Credit will not be issued for any items returned to us broken. It is imperative that the returned boxes are packaged well - our products are extremely fragile. We recommend insuring your return shipment and using a trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns that are never received.
  5. Once we receive your return, your refund will be processed within 7 business days.
  6. Please note: Samples and sale items are not returnable, and shipping charges are non-refundable.

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